Scenario Configuration
A scenario allows your organization to target audiences with your selected messaging experience.This targeting is done by configuring steps and conditions within the scenario. In this article, we will cover some details of the scenario builder.

Steps and Conditions

Any scenario is comprised of two major elements: at least one step that contains at least one condition. In this section we will cover the differences between steps and condition and some considerations to keep in mind while customizing these in your scenario.


Steps are individual logic statements within your scenario that execute when triggered. Steps are executed sequentially and will display the message for the first step when all conditions are completely satisfied.
Your organization can add an additional step to a scenario by clicking (+) Add Step in the scenario builder.
To delete an existing step from a scenario, click on the Delete icon in the top-right corner of the step.


Conditions are the individual elements within a scenario's step that make up the logic statement. While conditions within a step are not triggered sequentially, they must end in a message delivery event. Events are divided into 3 distinct types (please follow the links to learn more):
Add a condition to a scenario step by clicking Add Condition in a step. Use the provided menus to select a condition and configure its details. Click Add to confirm the configuration for the condition.
Repeat as necessary to configure the logic of the step.
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